Our Policies

Protecting our brand identity while empowering your business success through comprehensive digital services

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Brand Protection & Identity

LemmaIoT is committed to maintaining the highest standards of brand integrity while helping businesses thrive in the digital landscape.

© Trademark Protection

  • • LemmaIoT name, logo, and brand elements are protected intellectual property
  • • Unauthorized use of our brand identity is strictly prohibited
  • • We reserve the right to take legal action against brand infringement
  • • Partners must follow our brand guidelines when representing LemmaIoT

🎯 Our Mission

  • • Empowering Nigerian businesses through digital transformation
  • • Providing affordable, world-class digital services
  • • Building long-term partnerships with our clients
  • • Maintaining the highest standards of service delivery
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Our Service Commitment

We offer comprehensive digital services because we believe every business deserves access to professional digital solutions.

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Business Foundation

  • • CAC Business Registration
  • • Tax ID & Compliance
  • • Legal Documentation
  • • Regulatory Support
🎨

Brand & Design

  • • Professional Logo Design
  • • Brand Identity Development
  • • Website Development
  • • Marketing Materials
🤖

AI & Automation

  • • WhatsApp Chatbots
  • • Workflow Automation
  • • AI Integration
  • • Process Optimization
💳

Payment Solutions

  • • Payment Gateway Setup
  • • Multi-Currency Support
  • • Security Implementation
  • • Transaction Management
📱

Digital Marketing

  • • SEO Optimization
  • • Social Media Management
  • • Content Creation
  • • Ad Campaign Management
☁️

Cloud Solutions

  • • Web Hosting
  • • Cloud Storage
  • • Backup Solutions
  • • Technical Support

Our Quality Guarantee

✅ What We Promise

  • • Professional service delivery
  • • Timely project completion
  • • Ongoing support and maintenance
  • • Transparent communication
  • • Competitive pricing

🎯 Our Standards

  • • 99.9% uptime guarantee
  • • 24/7 technical support
  • • Regular progress updates
  • • Quality assurance testing
  • • Client satisfaction focus
🔒

Privacy Policy

Your privacy and data security are our top priorities

Data Collection

  • • We collect only necessary information for service delivery
  • • Personal data is encrypted and securely stored
  • • We never sell or share your data with third parties
  • • You can request data deletion at any time

Data Usage

  • • Data is used solely for providing our services
  • • Communication regarding your projects and services
  • • Service improvement and quality assurance
  • • Legal compliance when required by law
📋

Terms & Conditions

Clear terms for a transparent business relationship

Service Agreement

Client Responsibilities

  • • Provide accurate project requirements
  • • Make timely payments as agreed
  • • Provide necessary access and materials
  • • Respond to communications promptly

LemmaIoT Responsibilities

  • • Deliver services as specified
  • • Maintain professional standards
  • • Provide ongoing support
  • • Protect client confidentiality

Payment Terms

Payment Schedule

  • • 50% deposit to start project
  • • 50% upon completion
  • • Monthly billing for ongoing services

Accepted Methods

  • • Bank transfer
  • • Online payment gateways
  • • Mobile money

Late Payments

  • • 7-day grace period
  • • Service suspension after 14 days
  • • Additional fees may apply
💰

Refund Policy

Fair and transparent refund terms

✅ Refund Eligible

  • • Service not delivered as agreed
  • • Technical issues preventing service delivery
  • • Cancellation within 48 hours of project start
  • • Duplicate payments or billing errors

❌ Non-Refundable

  • • Completed and delivered services
  • • Third-party service fees (hosting, domains)
  • • Custom development after approval
  • • Change of mind after project completion

Refund Process

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1. Request

Email your refund request with details

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2. Review

We review within 3-5 business days

✅

3. Approval

Notification of approval/denial

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4. Processing

Refund processed within 7-14 days

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Contact & Support

We're here to help you succeed

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Email Support

Get help via email

info@lemmaiot.com.ng
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WhatsApp

Quick chat support

Chat with Us
📞

Phone Support

Speak with our team

+234 912 179 3029

Business Hours

Monday - Friday

9:00 AM - 6:00 PM (WAT)

Saturday

10:00 AM - 4:00 PM (WAT)

Emergency support available 24/7 for critical issues